Returns & Exchanges
At Juana Care Co., we want you to love your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition. If your purchase isn't quite right, our simple return process ensures a stress-free experience from start to finish.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging with all tags attached and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing